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Corporate Training
- Training in Customer Service
Customer training using as a base Nonviolent Communications (Marshall B. Rosenberg's work) is based on the importance and effectiveness of empathy.
The training will include:
- A definition of empathy and step by step explanation of the process of empathizing
- Techniques to facilitate active listening and being "present"
- Discussion on ways to address and reflect back the feelings heard and to react to the unmet needs of the customer.
- A check list of how to connect to challenging customers
- Role play using professional actors
The course will explain the importance of the saying “all behavior has a reason”,
- Building an Effective Team
Learning to communicate compassionately and effectively.
Workshops in Compassionate Communications are based on the work of Marshall B. Rosenberg and his book “Nonviolent Communications”
Communicating with the team includes:
- Listening compassionately
- Expressing honestly
- Understanding the role of needs
- The use of Empathy
- Requesting action
- How to deal with conflict
Courses will be created for each individual customer or company to allow for specific needs.